Delete my Wanderlens account
Wanderlens is a game by MDIL Games. You can delete your account and everything it stores at any time, in two ways.
From the game
It's the fastest way and it happens right away:
- Open Wanderlens while connected to the internet.
- Tap Settings (on the title screen, or in My journey).
- Under Your progress, tap Delete my account.
- Confirm with Delete everything.
By email
If you no longer have the game or can't open it, write to hola@wanderlens.games with the subject "Delete my Wanderlens account". So we can find your account, include one of these two things:
- the email of the Google or Apple account you linked in the game, or
- your player ID, which is in Settings Legal.
We confirm by email and delete the account within 30 days at most. If you write from an email other than the linked account's, we may ask for something else to check that it's yours.
If you never linked the account and no longer have the game, the save doesn't carry your name or email, so we have no way of knowing which one is yours. If you kept your player ID, send it to us and we'll delete it.
What gets deleted
- Your account: the player ID and its link to Google or Apple.
- Your game in the cloud: trip, in-game money and miles, settings, album photos and magazines.
- If you delete it from the game, also everything that was on the phone.
- If you ask by email, also your history in RevenueCat, the service that records purchases, except what the law requires us to keep.
- The emails you've sent us, except the confirmation that we deleted the account.
Deleting the account can't be undone: the trip, photos and magazines can't be recovered.
What stays
- Real-money purchases stay on record with Google Play or the App Store, which are the ones that charge. Non-consumable items (like "No ads") come back if you install the game again and tap "Restore purchases". Purchased miles are lost with the account.
- Analytics and crash reports, which carry neither your name nor your email, are deleted on their own over time: analytics within up to 14 months and crash reports in about 90 days.
- Your phone's backups (in your Google account or iCloud) are yours and are deleted from the phone's settings.
More details in the Privacy policy.